I loaded PocketPhoto on my PC and handheld, but I can't get pictures to load on my handheld. What should I do?

  

I've had PocketPhoto installed for a while, and it's been working fine, but now it won't synchronize photos. What should I do?

 

I get a "Device Not Connected to System" error and PocketPhoto won't launch.  How do I fix this? 

 

Will my Palm Computing(R) handheld display color images in color?

 

Can I use images from my Photo CD?

 

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General Questions

You can share your photos with other handheld users if they have beaming capabilities, even if they don't have PocketPhoto.

First, beam PocketPhoto to the other handheld:

Point the two handhelds towards each other, approx. 1-3 feet apart.

From the Application screen, tap the menu icon (on your handheld)

Select Beam

Select PocketPhoto and tap Beam

Tap Yes on your friend's handheld to accept PocketPhoto

Tap Done on your handheld to exit the Beam screen

Next, beam the photo you want to share:

Open PocketPhoto on your handheld

Select the photo you want to share, either by tapping through the photos, or highlighting in the photo list.

Tap the menu icon and select Beam Photo

Tap Yes on your friend's handheld to accept the photo

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If you've lost the PocketPhoto program files, and no longer have the original download file, you will need to contact the site where you purchased PocketPhoto.

If you no longer have your order information, click here to look up your order information.

PocketPhoto Device Compatibility

PocketPhoto  2.1 will run on all Palm OS compatible devices running Palm OS 2.0 and higher. PocketPhoto 1.1 and 1.2 will run on all Palm OS compatible devices running Palm OS 2.0 and higher, except the Palm IIIc.

The table below indicates the best color/gray scale you will be able to view on your device with each version of PocketPhoto.

* Select the Palm Vx in the Album Creator before saving photos. If you select the VII, your photos will be saved in 4 level gray scale only.

** Select the Palm IIIc in the Album Creator before saving photos. If you select the Handspring Visor, your photos will be saved in 16 level gray scale, not color.

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PocketPhoto 2.1 will run on the Handspring Visor Prism.

This version does not use the full 16-bit color capability of the Visor Prism, but our testing showed little or no difference between 16-bit and 8-bit photos. You will see a long delay between photos, which is caused in part by displaying the large color palette. Click here for more compatibility information.

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We do not use registration codes in PocketPhoto.

If you would like to upgrade from the demo version to the full version, you will need to purchase and download the full version. Click here for PocketPhoto order information.

If you purchased PocketPhoto from an online site, you do not need a registration code. Just download the software and double-click on the file to install. Contact the online site where you purchased PocketPhoto if you have problems downloading.

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File Sizes:

The 5 megabyte file includes the PocketPhoto Album Creator, which is installed on your PC.
Although the download is large, PocketPhoto™ 2.1 only takes up 24 K on your handheld. Most of the download supports the PocketPhoto Album Creator™ that runs on your PC.  The download is big because PocketPhoto supports the largest range of image formats, scanners, and image capture techniques.

Each picture takes about 12K on a black/white device, and 24K on the Palm™ IIIc.

The number of photos you can store on your device is dependent on the device you are using, and the amount of available memory. (You can store about 100 photos per meg on a black/white device, and about 50 per meg on the Palm IIIc.)

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PocketPhoto 1.2 and 2.1 are available for Windows OS only.
PocketPhoto™ supports Windows 95, 98, NT, and 2000. None of the currently released versions of PocketPhoto run on the Mac. But there is a way to use the PC version of PocketPhoto with a Mac! Click here for more information.

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Downloading and Installing

Downloading from web sites:

PocketPhoto is sold through a number of web sites. The download computers are maintained by these sites, not by Dream House Software. Please contact the site where you purchased PocketPhoto for help with downloading. 

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After downloading, you need to install PocketPhoto:
Once you've downloaded PocketPhoto (demo or full version), you need to double click on the file to install it. It will probably be in your download directory.)

The installation program creates a directory called C:\Program Files\Dream House Software\PocketPhoto\. It will also walk you through installing the prc file on your handheld. When the installation is complete, perform a HotSync operation to load PocketPhoto.prc on your handheld.

If you have PocketPhoto 1.2, you will need to find PocketPhoto.prc and double-click on it. Perform a HotSync operation to install the file on your handheld.

You can now run the PocketPhoto Album Creator™ from the Windows Start menu under Start/Programs/Dream House to create your photo album.  The next time you perform a HotSync(R) operation, your album will be transferred to your handheld.

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Before upgrading, you need to remove all previous versions of PocketPhoto, including demos, from your PC and handheld:

To remove PocketPhoto from your PC:

Go to Start > Settings > Control Panel > Add/Remove Programs. Select PocketPhoto from the list, and follow the instructions on the screen.

To remove PocketPhoto from your handheld:

Tap the Application button.

Tap the Menu button and select Delete from the menu.

Select PocketPhoto from the list and tap Delete.

Tap Yes to confirm the deletion.

You can now install PocketPhoto by double-clicking on the file you downloaded. (It will probably be in your Download Folder.)

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Using PocketPhoto

To add pictures:
Use the PocketPhoto Album Creator™ on your PC to select pictures and place them in your album. The photos will be transferred to your handheld when you perform a HotSync operation. You can add photos directly to your handheld by beaming them from another handheld using PocketPhoto.

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To remove pictures:
You can use the PocketPhoto Album Creator™ on your PC to select pictures and remove them from your album, or you can remove them from the handheld by selecting photos in the photo list, tapping Details, then tapping Delete.
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How do I make the best pictures for my handheld?
Select your pictures and then adjust the contrast in the PocketPhoto Album Creator™ until you are satisfied. To reduce distortion, you can edit photos in a graphics program and adjust the size to 160x160 pixels. (This is the resolution of the handheld screen.) Save the photo, add it your album using the Album Creator, and perform a HotSync operation to load the photo on your handheld.

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To remove PocketPhoto™ from your PC:
Go to Start > Setting > Control Panel > Add/Remove Programs. Select PocketPhoto from the list and follow the instructions on the screen.

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To import GIF files:
PocketPhoto™ does not import GIF files directly.  You have three options:

1. Open a GIF file in a browser, right click, and click on copy to copy it to the clipboard.  Then select File/Paste from Clipboard inside PocketPhoto™

2. Open the GIF file in a file viewer and use the viewer's copy command to copy it to the clipboard.  Then select File/Paste from Clipboard inside of PocketPhoto™,

3. Use a file view to open the GIF file on your screen and select File/Capture Image from Screen inside PocketPhoto™ to select it directly from your desktop.
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To import scanned images:
Select SCAN IMAGE from the FILE MENU in the PocketPhoto Album Creator™ and follow the instructions. 

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To capture images from my screen:
Select SCREEN CAPTURE from the FILE MENU and drag the cursor over the area you want to select. The picture will appear in the Album Creator.

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To use images from your Photo CD:
Just select them in the PocketPhoto Album Creator™, by going to Add Photo. Navigate to your CD drive and select the photo.
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To save images from the Internet:
Right-click your mouse on the image and copy it to the clipboard or save it. You can then paste the image into the PocketPhoto Album Creator™ or select it from the location you saved it.

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To adjust the contrast of the photo after the photo is in your handheld:
You can adjust the contrast by turning the dial on the side of your handheld, or clicking the contrast button on the Palm V™ connected organizer, and using the on-screen contrast slider.

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Trouble-shooting

Can't get pictures to load on handheld:

Because PocketPhoto relies on the HotSync process to transfer pictures, it is important that the correct files are loaded on your PC. Other programs may replace or move these files when installed.

You may also experience problems if you installed a newer version of PocketPhoto without uninstalling previous versions.

1. Use the Control Panel > Add/Remove Programs to remove all versions of PocketPhoto from your PC. (You don't need to uninstall it from your handheld.)

2. Re-install PocketPhoto. (If you are prompted to overwrite existing files during the installation, click Yes.)

3. Perform a HotSync operation.

If you still cannot load photos on your handheld, please contact our Technical Support department by e-mail.

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PocketPhoto won't run on the handheld:

You must turn all "hacks" off. Hacks will cause problems with PocketPhoto, both during the HotSync process and while viewing photos on the handheld.

You could also have problems is you installed a newer version of PocketPhoto without uninstalling a previous versions.

Uninstall PocketPhoto from the handheld and PC, then re-install PocketPhoto.

To remove PocketPhoto from your PC:

Go to Start > Setting > Control Panel > Add/Remove Programs. Select PocketPhoto from the list and follow the instructions on the screen.

To remove PocketPhoto from your handheld:

Tap the Application button.

Tap the Menu button and select Delete from the menu.

Select PocketPhoto from the list and tap Delete.

Tap Yes to confirm the deletion.

Install the program VirtualPC, which is an Intel emulator.

Install Win 95/98

From the "windows" side of the Mac,  install the Palm Desktop and

PocketPhoto

After this, you will be able to HotSync PocketPhoto on the "windows" side of the Mac, and other programs on the "Mac" side.

According to Stephen, this worked great the first time out...